Which strategies should be adopted for introducing Health Insurance Cards (HIC)? Are there better paths to be addressed for embracing proper strategies deploying HIC? How the European Health Insurance Card could represent an opportunity for the citizens and public administrations? Which issues – under the legal, technological and operational point of view – should be considered for launching HIC and EHIC plans?

The INCO-HEALTH Operation Manual is willing to answer to these questions providing a methodological framework aimed at fixing some critical aspects dealing with the implementation of the HIC / EHIC. On the basis of the experiences already initiated by the INCO-HEALTH partners, the Operational Manual has the objective to lead public administrations at regional and national level through preferential pathways for introducing tailored and effective implementation programmes referred to HIC and EHIC.

The Operational Manual is a user-friendly and effective tool firstly designed for public administrations acting in the e-Health sector and for healthcare providers, professionals and citizens. In addition to the aspects that should be taken into account when developing an HIC and EHIC strategies, the Manual identifies main threats and constraints, opportunities and advantages also providing references and orientations for delving these themes and improving knowledge on this sector.

As cornerstone, this Manual focuses on services and tools developed in the frame of the INCO-HEALTH operation representing the concrete added value of the project enabling to support public administrations and governmental bodies to properly address the health and insurance cards themes.

Operation Manual